The short answer
First Steps
When you spot a leak, act quickly. Turn off the water at the main shutoff valve if you know where it is and it is safe to do so. This can limit the water spread while you contact your landlord or property manager.
Take photos of the leak, the affected area, and any damaged belongings. Write down the date and time you noticed it. This record helps you describe the situation clearly and supports any later insurance claim you might make.
- Look for the shutoff valve near your water heater or under the sink
- Move furniture and rugs away from the wet area
- Place a bucket or towel under a dripping pipe if you cannot stop the flow
- Avoid touching electrical outlets or appliances near water
- Keep a list of your landlord's contact numbers handy
Contact Your Landlord
Call your landlord or property manager first, then send a written message. A written report creates a paper trail that can be important later. Include the photos and your notes in that message.
If you live in Layton, keep your landlord's after-hours contact information posted near your phone or on your fridge. That way you can reach someone quickly even if the leak happens late at night.
Document Everything
Your documentation helps the pros understand the scope of the water damage. It also helps your insurance company if you file a claim. Keep copies of all messages you send and receive about the leak.
List every item that got wet, from furniture to personal belongings. Note any visible damage like stains, warping, or peeling paint. This list is useful for both your landlord and your own records.
Prepare for Repairs
After you report the leak, the landlord or property manager will likely arrange for a plumber or water damage pro to inspect the issue. Be ready to give them access to the affected areas. Clear a path and remove any items blocking the leak site.
The pros may need to extract water, dry out materials, or remove damaged flooring. The repair process depends on the source of the leak and the extent of the water spread. Your cooperation helps the work go more smoothly.
When to Call a Pro Yourself
In some cases, you might need to call a water damage pro directly, especially if the leak is severe or your landlord is slow to respond. A pro can perform leak detection and water extraction to prevent further damage.
If you are unsure about the leak's source or the safety of the area, a professional inspection can identify the problem. This is particularly helpful for hidden leaks behind walls or under floors. Your insurance company may also require a professional assessment.
- Leak detection services can find hidden pipe leaks
- Water extraction removes standing water from floors and carpets
- Appliance leak cleanup addresses water from dishwashers or washing machines
- Drywall repair may be needed after the area dries out
- Stain removal can address discoloration left by water
Need help right now?
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Call Now (801) 383-0232Frequently asked questions
What should I do if the leak is an emergency?
If water is gushing or near electrical outlets, turn off the main water valve and your electricity if safe. Then leave the apartment and call your landlord or emergency services. Do not enter rooms with standing water near electrical sources.
Will my renters insurance cover the damage?
Policies vary, and your insurer decides what is covered. Renters insurance often covers your personal belongings, but not the building itself. Check your policy and contact your insurance company to confirm what is included.
How long do I have to report a leak?
Report the leak as soon as you notice it. Delaying can worsen the damage and complicate your claim. Most lease agreements require you to notify the landlord promptly. A written report within 24 hours is a good rule of thumb.